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Frequently Asked Questions

Feel free to read our FAQs below or post a specific question. How-to videos are on our support page.

  • Features, Interfaces
  • Programming, Settings
  • Installation, Wiring
  • App, Web Portal
  • Account, Access
  • Warranty, Service
  • Can’t Find an Answer?
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  • I don’t have Wi-Fi in my home. Can I still use this product?
    Yes, you can. However, you will lose app control and cloud service features.
  • Is it possible to see outside temperatures and humidity on my thermostat?
    Yes, the TJ-610 provides a 7-day weather forecast and humidity feature.
  • How does my programmable thermostat help me save money?
    By setting various schedules throughout the day you can set the thermostat to maintain higher or lower temperatures during peak and off peak times to save money on your electric bill.
  • What happens to my thermostat settings if the power goes out in my home?
    All of your settings and shortcuts are stored and managed via our cloud portal and the Xing Control app. When power is restored, you thermostat will automatically restore your settings and preferences.